Shipping policy
Thank you for visiting and purchasing at ViralHit. The following conditions form our shipping policy:
1. Shipping Area
We ship products both nationally and internationally. Some restrictions may apply to locations that fall outside our standard shipping area.
2. Shipping Costs
Shipping costs are calculated during the checkout process, based on the weight, dimensions of the package, and the destination of the order. All shipping costs will be clearly stated at checkout.
3. Delivery Times
- National shipping: The average delivery time for national shipments is 3-5 working days.
- International shipping: For international shipments, the average delivery time is 7-14 working days, depending on the destination and customs procedures.
Please note that delivery times are indicative and cannot be guaranteed by ViralHit.
4. Shipping Confirmation and Order Tracking
After placing your order, you will receive a confirmation email. Once your order has been shipped, you will receive a shipping confirmation with your tracking number. With this number, you can track the status of your order.
5. Customs, Import Duties, and Taxes
ViralHit is not responsible for any customs and import duties, taxes, and other charges applied after shipping. All such costs are the responsibility of the customer.
6. Damaged or Lost Packages
In the unlikely event that your order arrives damaged or is lost during shipping, please contact us immediately. We will do our best to resolve the situation, including sending a replacement product or offering a refund according to our Return and Refund Policy.
7. Questions
If you have any questions about our shipping policy, please contact us via our contact form on the website.